Shipping & Returns

I. Introduction

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At TransBae.com, we appreciate your business and understand that shipping and returns are important aspects of your shopping experience. This policy outlines our procedures and guidelines regarding shipping and returns.

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II. Shipping

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1. Made to Order: Every item on TransBae.com is made to order to ensure the highest quality and to meet individual customer preferences.

2. Processing Time: Because each item is made to order, please allow up to 15 days for your order to be processed, crafted, and prepared for shipment.

3. Delivery Time: After your order is processed, the estimated delivery time will depend on your location and selected shipping method. We will provide an estimated delivery date at the time of order.

4. Tracking: Once your order has been shipped, we will provide you with a tracking number so you can follow your package's progress to your destination.

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III. Returns

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1. Return Policy: Because each item is made to order specifically for each customer, we do not accept returns. We take pride in the quality of our products and hope you love them as much as we do.

2. Exceptions: Despite our return policy, if an item arrives damaged, defective, or not as described, please contact us within 7 days of receipt. We will arrange for a replacement or, if a replacement is not possible, provide a refund.

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IV. Contact Us

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If you have any questions or concerns about your order, or if you need assistance, please feel free to contact our customer service team. You can reach us through our official email address, social media pages, or our website's contact form.

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This policy is effective as of June 6, 2023.