top of page

Store Policies

Customer Care

I. Introduction

​

At TransBae.com, our customers are our top priority. We are committed to providing the highest level of customer service to ensure our customers have a seamless and positive experience. This Customer Care Policy outlines the core principles and commitments that guide our approach to serving our customers.

​

II. Guiding Principles

​

  1. Respect: We value and respect all customers, recognizing their right to receive the highest standard of service.

  2. Efficiency: We aim to provide a prompt, helpful, and efficient service to all customers, ensuring minimal wait times and effective solutions.

  3. Transparency: We ensure that our processes, services, and fees are clear, fair, and transparent, allowing our customers to make informed decisions.

  4. Confidentiality: We respect the privacy of our customers, ensuring that all customer information is handled confidentially and securely in line with data protection laws and regulations.

​

III. Our Commitments

​

  1. Quality of Service: We are committed to offering high-quality services that meet the needs of our customers. This includes maintaining a user-friendly website, providing clear and accurate information, and offering a wide range of high-quality products.

  2. Communication: We are dedicated to maintaining open, honest, and proactive communication with our customers. This includes responding to customer queries, feedback, and complaints in a timely and efficient manner.

  3. Professionalism: All our staff will interact with customers in a professional, respectful, and friendly manner.

  4. Feedback and Improvement: We value customer feedback and are committed to continuously improving our services based on this feedback.

​

IV. Customer Support

​

  1. Availability: Our customer service team is available 24/7 to assist with any issues, inquiries, or feedback.

  2. Response Time: We strive to respond to all customer queries within 24 hours.

  3. Resolution: We aim to resolve all issues within 3 business days. If a complaint cannot be resolved within this timeframe, we will provide regular updates to the customer until the issue is resolved.

​

V. Complaints Handling

​

  1. Process: All customer complaints will be treated seriously and handled in a fair, confidential, and respectful manner.

  2. Resolution: We strive to resolve all complaints within 7 business days.

  3. Escalation: If a customer is not satisfied with the resolution of a complaint, they have the right to escalate the issue to a manager or supervisor.

​

VI. Feedback

​

  1. Feedback Channels: We encourage customers to provide feedback via our website, email, or social media channels.

  2. Use of Feedback: We use customer feedback to understand the needs and wants of our customers better, and to improve our services.

​

VII. Amendments

​

We reserve the right to modify or update this policy from time to time to reflect changes in our practices, services, or in response to changes in relevant laws and regulations.

​

VIII. Contact Us

​

If you have any questions or concerns regarding our Customer Care Policy, please feel free to contact us through our official email address, social media pages, or our website's contact form.

​

This policy is effective as of June 6, 2023.

Privacy & Safety​

I. Introduction

​

At TransBae.com, we understand and value the importance of your privacy and safety. This Privacy & Safety Policy explains how we collect, use, share, and safeguard your personal information when you interact with our services.

​

II. Collection of Information

​

  1. Personal Information: We collect personal information that you provide to us such as your name, email address, shipping address, and payment information.

  2. Usage Data: We automatically collect certain information about your device and your use of our services, including your IP address, browser type, and information about the pages you view and the links you click on our site.

​

III. Use of Information

​

  1. Service Provision: We use your personal information to provide, personalize, and improve our services, process your orders, and communicate with you about your orders and your use of our services.

  2. Improvement: We use your usage data to understand how our services are being used and to improve them.

​

IV. Sharing of Information

​

  1. We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.

  2. We may share your personal information with third-party service providers to perform tasks on our behalf and to assist us in providing our services.

  3. We may disclose your personal information if required by law or in response to a legal request.

​

V. Safety Measures

​

  1. Data Security: We implement a variety of security measures, including encryption and authentication tools, to protect and maintain the security, integrity, and availability of your information.

  2. Compliance: We comply with applicable data protection laws, and we require our third-party service providers to do the same.

​

VI. Your Choices

​

  1. Account Information: You can review and update your account information at any time by logging into your account.

  2. Communication Preferences: You can opt-out of receiving promotional communications from us by following the instructions in those communications.

​

VII. Children’s Privacy

​

Our services are not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records.

​

VIII. Updates to this Policy

​

We may update this policy from time to time to reflect changes in our practices, services, or in response to changes in relevant laws and regulations.

​

IX. Contact Us

​

If you have any questions or concerns about this Privacy & Safety Policy or our practices, please feel free to contact us through our official email address, social media pages, or our website's contact form.

​

This policy is effective as of June 6, 2023.

Wholesale Inquiries

I. Introduction

​

TransBae.com is pleased to offer a comprehensive wholesale program for businesses interested in our products. We strive to provide excellent service to our wholesale partners, and this policy outlines the process and terms for wholesale inquiries.

​

II. Eligibility

​

To be eligible for our wholesale program, you must:

​

  1. Own or manage a retail business.

  2. Have a valid business license or resale certificate.

  3. Agree to our wholesale terms and conditions.

​

III. How to Apply

​

To apply for a wholesale account, follow these steps:

​

  1. Complete our Wholesale Inquiry Form available on our website.

  2. Attach a copy of your valid business license or resale certificate.

  3. Submit the completed form and the required documentation to our Wholesale Department via email at info@transbae.com.

​

Our team will review your application and respond within 7 business days. If approved, we will provide you with a wholesale account, giving you access to our wholesale pricing and ordering system.

​

IV. Wholesale Pricing and Minimum Order

​

  1. Pricing: Our wholesale prices are set at a percentage off our standard retail prices. The exact percentage will be communicated upon approval of your wholesale account.

  2. Minimum Order: A minimum order value applies to all wholesale orders. The minimum order value will be communicated upon approval of your wholesale account.

​

V. Ordering and Payment

​

  1. Ordering: Wholesale orders can be placed through our wholesale ordering system available on our website.

  2. Payment: All orders must be paid in full before shipment. We accept a variety of payment methods, including credit cards, bank transfers, and PayPal.

​

VI. Shipping and Returns

​

  1. Shipping: Wholesale orders will be shipped via our standard shipping methods. Shipping costs will be communicated at the time of order and are the responsibility of the wholesale customer.

  2. Returns: Wholesale orders are final and non-returnable, except in the case of defective products. Please report any defective products within 14 days of receipt for a replacement or refund.

​

VII. Contact Us

​

For any further questions or clarifications regarding our wholesale program, please contact our Wholesale Department at info@transbae.com.

​

This policy is effective as of June 6, 2023.

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

bottom of page